If you can't find the answer to your question, please click on "Ask a new question". If you have this question, chances are others do too and we will add the question to the list!
Ask a New Question
How do I update my username or password?
Login first. If you don't know your username or password, click on the "Forgot login?" link on the top right side of the website homepage. After logging in, click on "My Account" top menu item, then click on "Edit My Profile". This will enable you to change various profile settings, including your username and password, which can be found under the "Membership Info" tab. Make sure to click on the "Update" button to save your changes when you are done.
How do I join or renew my membership on-line?
- If you are a renewing member, login to the website. If you forgot or don’t know your username and/or password, click on the “forgot login” link on the top-right position on the website home page. If you still are having trouble, just send an e-mail to webaccounts@wabonline.org and you will be assisted.
- Locate the top menu item called “Join or Renew”. If you are joining new, select “Join as a New Member”. If you are renewing, select “Renew Membership”. Note – if you are a renewing member, you can also see your current membership expiration date by clicking on the “My Membership Status” link.
- Select the Membership Plan you desire (Individual, College or Family, one year or two year.)
- Complete the form. Required fields are indicated with a red asterisk *. See the specific instructions on the right side of the form for any item.
- Read and accept the Release of Liability and Assumption of Risk.
- Select the payment type. NOTE: if you desire to pay via credit card, select Paypal. If you desire to pay via personal check, select Offline Payment.
- Click Process Membership Application.
You will receive an e-mail confirming your application. If you pay via Paypal or Credit Card, your account on the website will be activated immediately. If you elected Offline for your payment, the e-mail will include an invoice which you can print and send with your check to the WAB membership coordinator. Your account will be in a pending state until the membership coordinator receives your payment and activates your account.
I have a family membership but we only have one website username and password. Can I get additional website logins for the other family members?
Yes! The processing of a family membership results in the creation of a username/password for the primary family member. However, a family membership enables additional family members to obtain their own website accounts. The other family member should follow these steps to obtain the additional account:
- Get the username and member number from the primary family member account.
- Do NOT log in. (the assumption is you do not yet have a username password so you cannot log in).
- On the right-hand side of the home page - see the Title:
Family Member - Get Your Own Username!
-
Click on the link "fill out this form"
-
Complete the form. Required fields are indicated with a red asterisk *. See the specific instructions on the right side of the form for any item.
-
The primary family member username and member number must be entered to validate the request.
- Read and accept the Release of Liability and Assumption of Risk.
- Click Process Membership Application.
You will receive an e-mail confirming your request. The WAB membership coordinator will also receive a notification e-mail and will review your request. The membership coordinator may elect to confirm your request with the primary family member and then will approve and activate your account. This process may take a day or two.
How do I update my address, phone number or other such profile information?
When you process a membership application; contact information, e-mail distribution list preferences, newsletter preferences and ride preference information is collected. This, along with your username, password and assigned member number form the basis of your Profile. For pre-existing members at the time of the new website implementation, this profile information will be filled in based upon your prior membership application on file. You may change this information (password, username, etc.) at any time by following these steps:
- Login to the website with your username/password
- After you login, on the Top Menu you will see a menu item My Account. Hover over that item and then click on the sub-Menu item Edit My Profile
- On the next screen you will see there are multiple tabs for your contact information, e-mail distribution list membership, and other preferences. Your address, eMail address and phone number are located on the Contact Info Tab. Make any desired changes and click on the “Update” button on the bottom of the screen.
- To upload or change your image, which is visible to other members when they go to the Member Directory and when you post to the Message Board, click on “Update Your Image”. On the next screen click on “Choose File” which will take you to a dialog box where you can browse to the image on your computer. After you select the image, click on “Upload”.
- You can subsequently remove the image by clicking on “Remove Image”
Can I access the Member Directory to send an eMail to another member?
Yes, but only limited information. In order to protect the privacy of our members, your e-mail address and phone numbers are not disclosed in the member directory. However, you can send an e-mail to another member by following these steps:
1. Login to the website with your username/password
2. Click on the “Member Directory” item under the “Members Only” top menu.
3. Find the member you are searching or by scrolling through the member list (sorted by last name)
4. Click on the member name (either first or last name)
5. Click on “Send eMail”
6. Fill in the subject and message and click “Send Email”
What is the Message Board?
The Message Board is a communications tool. It is primarily intended to provide an efficient way for Ride Leaders and Coordinators to inform the membership of upcoming rides, ride changes or cancellation. However, it can also be used to communicate other topics of interest to our membership. Any member can post to the message board.
How do I access the Message Board?
To access the Message Board, follow these steps:
- Login to the website with your username/password. If you don't know your username or password, click on the "Forgot login" link on the top right of the website homepage. If you still need assistance, send an email to webaccounts@wabonline.org
- Click on the “Message Board” item under the “Members Only” top menu.
- This will take you to a screen showing recent Message Board Posts.
- Click on the title of any post to read it.
- To create a new post, click on “New Topic”, fill out the subject and message areas and then click on “Submit”
- To reply to a previous post, click on the subject of the post and then click on “Reply Topic”, fill out the subject and message areas and then click on “Submit”
Will I get an eMail when a new post is made to the Message Board?
That depends upon your Message Board Subscriptions settings. You can elect to receive an eMail every time a new post is made (immediately) and/or you can elect to receive a single eMail daily containing all the posts made in the previous 24 hours. This daily eMail will be sent out at approximately 7:30 AM every morning. To view or change your eMail distribution list settings do the following:
- Login to the website with your username/password. If you don't know your username or password, click on the "Forgot login" link on the top right of the website homepage. If you still need assistance, send an email to webaccounts@wabonline.org
- After logging in, click on "My Account" top menu item, then click on "Update Your Profile". This will enable you to change various profile settings, including your eMail distribution list settings, which can be found under the "e-Mail Distribution Lists" tab. Make sure to click on the "Update" button to save your changes when you are done.
NOTE: You can also change the Message Board Subscription settings on the left side of the Message Board page - either will do the trick!
How do I see the ride schedule?
The ride schedule is now part of an on-line calendar. You can access the ride schedule at any time by clicking on the Ride Calendar link on the top menu. The ride schedule will also continue to be included in the monthly Flying Wheel newsletter which you can access by clicking on the image of the newsletter on the right-side of the website home page.
How do I log my miles?
You can log your bicycle rides on the website Ride Logs system. To access this system, login with your username/password, then click on the Add a Ride Log item under the Members Only menu. To read more about the Ride Logs system go here.
Where to list a bike for sale on the WAB site?
We don't have a separate "classified ads" page but members are welcome to post items for sale on the Message Board. Make sure you include your contact information.
How do you print out a cue sheet?
If you would like to print out a Cue Sheet from our Cue Sheet Library, first go to the library by logging into the website with your Username/Password and click on the Cue Sheets Icon. Then browse through the various routes by selecting on the Start Locations listed on the left. Once you find the route, click on the Get Cuesheet Link.
If you want to print a Cue Sheet for another route not in the library, it must be a publicly available route on Ride With GPS. Go the the Cue Sheet Generator and enter the Ride With GPS Route Number.
How do I print out my Membership Card?
Log in to the website using your Username and password. Then click on My Account->Print My Membership Card on the Top Menu.
I am a new member. I registered for a family account. How does my spouse get a membership Card/ID? Does she use a copy of my Membership ID card for rides and activities, or does she obtain her own in her name? How do we do this? Thanks
Your spouse should first get his/her own username/password using the instructions found under the FAQ Question "I have a family membership but we only have one website username and password. Can I get additional website logins for the other family members?"
Then he/she can print her membership card using the instructions found in the FAQ Question "How do I print out my Membership Card?"
How to change profile picture?
Just follow the instructions found under the FAQ Titled "How do I update my address, phone number or other such profile information?"
How do I access the RWGPS club account?
After you login to the website, click on the "Routes" icon. Alternatively go to the Top Menu: Members->Route Library. This will take you to our route library which is synchronized with all the route on Ride With GPS in our club account. Click on the Start Location to see the routes starting from that point.
Click here to go directly to our Ride With GPS Club Account.
How do I find the address of the start location?
When rides are published on our website calendar, we always include a google map to the start location. However, when looking at the routes on our Route Library, the address is not readily apparent. I will consider a better way to clearly show the address on the Route Library.
How do I submit a ride report?
To submit a ride report, simply do the following:
1. Create an eMail with the Subject being the Title of the Ride Report
2. Type the text of your report in the message body
3. Attach any pictures (up to 10) to the eMail. (Try to keep total size of eMail below 10 MB)
4. Send eMail to ridereport@wabonline.org
That's it - this will automatically create an article and post it to the website, and will automatically create a message board post with a link to the article.
IMPORTANT: The eMail must be sent FROM the email associated with your website account. (This is to prevent spam or fraudulent reports).
How do I post a ride?
The process to post a ride is described here. Alternatively, you can also just send an eMail with the details of your proposed ride to our Ride Coordinator at this address: ridecoordinator@wabonline.org